Tell HN: Lemonade insurance billing dark pattern
4 by meltyness | 0 comments on Hacker News.
Lemonade is a "SaaS-era Renter's Insurance company" with a flashy app, etc. Just discovered two things: 1.) On page 48 of the fine print PDF they ship out, they mention that monthly payments cost an extra 16% over the basic policy. 2.) The only way to change to annual is a button buried in the chat scripts provided by the virtual assistant. 3.) After the "change to annual" task automatically fails, there is no fall-through to support. It just fails. Welcome to the brave new world of AI-enabled customer support. No I didn't carefully investigate the 48 page rider on this, I was too busy with the 300 page rider that came along with my lease agreement that was mostly badly copyedited boilerplate.