Tell HN: Considering legal action against Stripe
11 by gurgunday | 11 comments on Hacker News.
Like many others, they just permanently damaged our platform by closing our account without notice. It's plain sad considering how much we've worked on it — for more than 2 years as a team of 2 college students. Despite seeing these kinds of posts on HN every week, we mistakingly thought taking extra care of our account and forming our company under Stripe Atlas would at least help us survive until we got big enough. Also, some part of us thought – "Clearly, these people must have done something wrong. Stripe wouldn't be this aggressive. They are terrific for entrepreneurs after all!" We were dead wrong. The truly insane part about it is that we had no issues with *anyone*: no complaints, no chargebacks, no anything. We went further by regularly checking purchases and manually refunding suspicious sales, which happened once when someone started card testing and we stopped it immediately — we also kept Stripe updated at every step, and they told us that they were impressed with how we handled it and that someone would contact us about the matter. With all that said, these shouldn't even matter because we are so new and small as a company that nearly all our paying customers are our friends & family. What's even better is how they permanently damaged our brand by sending the same email about our account's closure due to "unauthorized charges" to our Connect users/sellers. I just cannot help but feel like they are simply doing a summer cleanup, removing low revenue companies that might be making them lose a few bucks. We contacted support 3 times, yet the answer is always the same automated "We still think your account is high risk" nonsense — even though we've had less than 100 transactions this year, all cleared up by the IRS & Cleer Tax. Honestly, it's like they don't even want to find a solution since when we offered to axe a whole part of our service, just to be "low risk" and comply with their demands (that we were guessing as they just won't tell us), they again replied with the automated message. We were baffled by how we were cut off without a single warning and without reason. The only plausible move seems to take legal action to at least get some answers?