Help HN: Insane Google Cloud Issues
2 by ciguy | 6 comments on Hacker News.
I have a somewhat dystopian Google situation and am coming here to HN after running out of other options. I'm hoping someone at Google Cloud reads this or someone someone can refer this to someone at Google Cloud. I've recently been engaged by a client to help them build out their Google Cloud infrastructure. I've been a DevOps consultant for 10+ years but usually prefer AWS due to issues I've had to GCP in the past. But this particular client was using them already, so that's what we are going with. This client has an account setup with a few projects running within the free tier. We are now ready to deploy a more mature development environment (Mostly GKE and CloudSQL) that will take us out of the free tier limits. We've added billing information to the account and even made a $500 payment in advance. When trying to deploy however we still hit quota limits. The error gives a URL at which quota limit increases can be requested. When trying to do so however the console gives an error message saying the account is not eligible for a quota limit increase and asks us to contact sales. The sales contact page it gives us has a form, a chatbot and a phone number. Calling the default phone number reveals that it is out of service. The chat bot is broken, and after collecting your contact info it resets and goes blank. The form seems to work but then I never receive the promised case email. We were finally able to get through to a sales or support person in the Philippines after trying the Swiss support number instead of the American one (Which is out of service). That person didn't seem to know much but claimed they'd lifted the quota restriction on the account. Of course they didn't, and the issue remains. I'm worried if we try to start over with a brand new account it will look even more suspicious to Google and we'll get perma-banned or something. Any contact you have in Google Cloud or help anyone can provide would be appreciated.